If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please email me at caitlin@waypointgoods.com with the following information:
- Your order ID
- Which products you wish to return or exchange from your order
I will reply with a prepaid shipping label that you will receive by email to send all items back to us using the label provided. The refund will be issued when the product has been received.
Our goal is to make sure that you are completely satisfied with your purchase! We will do everything that we can to make sure that you are! If you have any questions, please reach out to me at caitlin@waypointgoods.com.